1001 Freelance Projects -- Custom CRM for Repairs, Credit Hire & Insurance Claims

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Today is: 29-Oct-2025 07:19 GMT

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Project title:	Custom CRM for Repairs, Credit Hire & Insurance Claims
Posted by:	External project from PeoplePerHour
Started:	14-May-2025 05:00 GMT
Description:	Project Description: We are a UK-based accident repair and credit hire business that manages both fault and non-fault vehicle damage claims. Our services include repairs, credit hire, vehicle recovery, and full insurance claims handling. We are seeking an experienced developer or small team to build a custom CRM system to automate our end-to-end claims process—from claimant data intake, vehicle checks, and insurer correspondence, through to document generation, credit hire tracking, and legal escalation. This system will form a core part of our business. We prefer it to be based on EspoCRM or a custom Laravel/PHP solution with clean workflow logic, robust API integration, and future scalability. ⸻ Core Features Required: 1. Claimant Intake Portal (Web Form) • Public-facing form with: • Personal/contact details • Vehicle registration • Accident details • File/photo uploads • Driving licence entry with consent capture 2. API Integrations • DVLA (vehicle tax & MOT status) • MIB (insurance verification) or 3rd-party proxy • Vehicle spec lookup (e.g. CarWeb API) • Driving licence check via third-party API (e.g. Licence Check or TrustID) 3. Workflow Automation • Automatically generate and send: • Hire agreements • Repair estimates • Recovery/storage invoices • Letters of claim and follow-ups • Trigger time-based escalations if insurers do not respond within 15–30 days • Assign and monitor hire vehicle usage 4. Credit Hire & Repair Tracking • Record hire start/return dates • Log vehicle assignment • Track storage duration • Monitor repair progress • Invoice generation and claim flagging 5. Legal Escalation Tools • Auto-generate: • Pre-action protocol letters • Particulars of claim • Full court bundle (PDF export) • Case progression and legal trigger points built into workflow 6. Internal Admin Dashboard • Claim status tracking • Staff login with role-based permissions • Task reminders and deadlines • Document/email logs • File upload and correspondence tracking ⸻ Deliverables: • Fully operational CRM built on EspoCRM or custom PHP/Laravel stack • Public intake form connected to CRM • All required document automation & templates • Secure API integrations • Testing, deployment & light documentation ⸻ Budget: £4,500 – £5,500 GBP (fixed price preferred, milestone-based payments) We are looking for long-term value and would prefer someone who can also offer support and future feature development if needed. ⸻ Timeline: 4–6 weeks from project start ⸻ To Apply, Please Include: • Examples of similar CRM, workflow, or claims automation systems you’ve built • Experience with EspoCRM or Laravel (required) • Details of any previous API integrations (bonus for DVLA/MIB/licence checks) • Timeline estimate and total cost • Your preferred approach to hosting and deployment
Project ID:	3432516
Project category:
Project budget:
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