1001 Freelance Projects -- Web agency helpdesk support (and occasional project management)

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Project title:	Web agency helpdesk support (and occasional project management)
Posted by:	External project from PeoplePerHour
Started:	05-Feb-2025 14:18 GMT
Description:	Expected duration: Ongoing We are looking to bring in another helpdesk support person for a small web design company and also provide occasional support to the principle web designer/project manager. Who is this role suited to -Very confident and knowledgeable around WordPress and Elementor -Someone that can work alone and with a small team -Work remotely -At a desk/online for the vast majority of the day -Has other clients to supplement income -Has a stable freelance job / or small business owner with plenty of capacity for more work -Possibly already running their own small web design business -Wants a longer term role (3 to 5 years) Essential skills Soft skills -Customer service and client handling -Proactive attitude -Ability to use initiative -Great attention to detail -Timely response internally and to clients -Logical troubleshooting -Great written and verbal English Technical skills -Excellent knowledge of WordPress/Popular Theme/Popular Plugins -Excellent knowledge of Elementor, Avada and other web builder tools -Good working knowledge of WooCommerce -Photoshop or similar -Ability to troubleshoot errors via logs and browser tools -Good understanding of SEO -Good understanding of domains, email and hosting - Project management Scope of work (This list is not exhaustive) -Provide general ticket support through our helpdesk on demand. -Content updates to sites -Basic pricing/quotes on support requests using our formula -Provide online training to clients using WordPress, Elementor and WooCommerce -Troubleshooting of client site issues Support to principal designer and project manager -Experience of building sites with Elementor -Experience of client and project management -Experience of enquiry / introduction calls -Experience of creating proposals. Availability -Monday to Friday - 9am to 5pm Response times -Aim for a response within 1 hour -Agree to respond within 3 hours Around 10 to 20 hours per month on average. More if required to assist on projects.
Project ID:	3420448
Project category:
Project budget:
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