Key Details of the Issue: Overbilling Discrepancy: We've been billed double the expected amount based on our PAYE schedule dating back to 2022. Adjustment Error: An end-of-tax-year adjustment was made, drastically increasing our PAYE liability. Validation Checks: We’ve cross-checked payroll data for multiple individuals and can confirm we were not underpaying tax. Communication Challenges: PAYE representatives have been unhelpful, with repeated referrals to an accountant who no longer works with us. Accountant Issue: Previous accountant appears to have made filing errors, which exacerbated the problem. What We Need: Guidance on how to effectively communicate with PAYE to resolve this issue. Assistance in preparing clear and concise responses to PAYE inquiries. Support in navigating the correct PAYE channels to escalate the issue if necessary. What We Don’t Need: A full audit or detailed review of our payroll records. Ongoing PAYE assistance after this issue is resolved.
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