Expected duration: More than 6 months About Us: StreamingVideoProvider is a global leading video platform enabling thousands of video content owners, from SMBs to large corporations to stream, control, protect and monetize their video content and live broadcasts. The company was founded in 2006 and has offices in London, Plovdiv and Kyiv.
We seek to employ a full-time CUSTOMER SUPPORT / ACCOUNT MANAGER.
Your Role: You’ll be the direct link between our company and its global customer base, responsible for providing pre-sale information about our products & services to leads, onboard trial users, providing comprehensive technical support and nurturing for our paying customers, all via phone, email, or live chat.
Your Responsibilities: To fully understand all aspects of our products and services, so you can provide excellent support and customer care services to our customers; Handling all general, technical, and billing requests via phone, emails and live chat; Understanding each customer's needs and guiding them to the appropriate products and services; Following up on existing inquiries, while aiming to achieve higher customer satisfaction and conversion rate; Cold calling hot leads and customers that are slipping away and convincing them to subscribe to our products and services or to stay with us for a longer period;
* Our Requirements: * Fluent in both spoken and written English; * Excellent communication skills and ability to explain software functionality in a simple way that everyone understands; * Ability to write how-to guides; * Excellent computer literacy including Windows, MS Office (Outlook, Excel, Word) and Web; * Professional and positive attitude and strong attention to detail; * Previous experience in a support center environment servicing English speaking clients; * Able to work 9am-6pm EST;
Bonus Requirements: * Basic Linux knowledge and understanding of HTML * Basic understanding of TCP/IP Networking & DNS * Basic understanding knowledge of video formats, codecs, CMS platforms like WordPress, CRM solutions like Intercom, * Social Networks and Google Analytics;
In return you will get: * Opportunity to work in an excellent multinational business environment and a friendly atmosphere; * Great team of qualified professionals willing to help, guide, and coach you; * Open-minded management team promoting innovation, personal development, and professional growth; * Competitive remuneration;
We offer you an opportunity to join a fast-moving global company with energy, passion, drive and the commitment to develop a world-class online video platform. We can’t wait for you to join us!
